Prompt Engineer

About us

At Siena we are revolutionizing the customer service industry with the world’s first autonomous AI customer service agents. We are a remote-first startup that’s passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.

If you’re excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.

Some of our values

• Customer First: It’s not just about solving issues or closing deals. We’re in the business of understanding our customers so well that we can anticipate their needs and blow their minds.
• Straight Talk: Communication isn’t just a checkbox for us—it’s our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating..
• Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better.
• Act with Agency: We don’t wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.
• Raise the Bar: We’re not just meeting standards, we’re aiming for setting them.
• Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.
• Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it.
• Synergy Over Solo: We value collaboration over individual achievement. When we work together, we’re unstoppable. We’re not just co-workers; we’re co-creators.

Role Overview

At Siena AI, we’re on a mission to revolutionize customer experience with AI, and as our first Prompt Engineer, you’ll be at the heart of this transformation. Your work will directly impact how our customers leverage AI to enhance their support functions and drive value, making every interaction smarter, more intuitive, and more empathic.

What You’ll Do at Siena AI

• Apply your expertise to develop, refine, and troubleshoot prompts designed to fulfill various AI tasks.
• Collaborate with our engineering and product teams to build complex prompt chains that handle a wide range of customer service scenarios, from simple queries to complex, multi-step tasks.
• Lead the optimization of AI prompts by establishing benchmarks, conducting A/B tests to refine prompt effectiveness, and implementing analysis tools to ensure performance.
• Engage with Customer Success and Product Development teams to understand customer service challenges and opportunities, translating these insights into AI prompts.
• Maintain comprehensive documentation of prompt engineering methodologies and outcomes, fostering a culture of knowledge sharing and continuous improvement within the team.
• Work closely with the engineering team to ensure prompt engineering initiatives are seamlessly integrated across solutions, enhancing functionality and user experience.

Who You Are:

• 3+ years of professional engineering experience, with proven experience in prompt design and a deep understanding of linguistic principles.
• Proficient in Python, you leverage your programming skills to develop prompt engineering solutions.
• Your expertise includes morphology, syntax, and semantics, enabling you to craft prompts that accurately interpret and handle a diverse set of tasks.
• You have a proven track record in developing effective prompt chains and are skilled in applying NLP and ML concepts in production.
• Excellent communication and collaboration skills make you a valued partner in cross-functional projects, driving innovation in AI-powered customer service.
• You’re known for your meticulous attention to detail and your ability to work both independently and as part of a team, ensuring high-quality outcomes.

Nice to Have

• Experience in building and deploying AI Agents.
• A portfolio demonstrating successful implementations of prompt engineering in AI Agent contexts.

You Shouldn’t Apply If

• You never worked with AI prompts in production environments.
• You don’t like working directly with the founders.
• Continuous learning and adapting to new technologies isn’t your preference.
• You’re not comfortable in a fast-paced, evolving startup environment.
• Detail-oriented work and iterative processes don’t align with your working style.

Benefits

The flexibility to work from anywhere. Even if it’s just from the comfort of your own bed (because let’s face it, who doesn’t love a good WFH situation?)

Flexible working hours. Because who said you can’t design your day on your terms?

Competitive salary and stock options. We offer highly competitive salaries and equity, because we’re building this together.

Unlimited PTO. With unlimited paid time off and a minimum of 15 days off per year, you’ll have plenty of time to explore the world (or just your couch).

Growth stipend. An annual budget to continue learning and expanding your horizons. It’s like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.